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HELP CENTER

How can we help you?

Company Accounts

2

How do I set up a company on the PIPezi Exchange?
What documents do I need to set up a company?

Depositing And Withdrawing Fiat

7

Are there any fees associated with depositing or withdrawing AUD to my PIPezi Account?
Is there a daily limit for deposit and withdrawal of AUD?
Are there any fees associated with buying or selling cryptocurrency?
How do I deposit FIAT into my PIPezi Exchange Account?
How do I withdraw Fiat from my PIPezi Exchange Account?
Am I able to transfer my cryptocurrency to my own wallet outside of PIPezi?
Am I able to transfer cryptocurrency from my own wallet to the PIPezi Exchange?

Individual Personal Details

4

How do I update my personal details?
How do I change my Mobile/phone number?
How do I change my email address?
How do I reset my password?

Mobile App

2

How do I download the Mobile App?
How do I get started on the Mobile APP?

Security

4

Is my account secure?
How can I keep my account as secure as possible?
Can I have multiple PIPezi Exchange Accounts?
How do I deposit FIAT into my PIPezi Exchange Account?

Tax Time

1

How is Cryptocurrency taxed/how do I generate a tax report?

Trading

12

Is there a minimum trade amount?
How do I customise my Dashboard?
How do I view my balances?
How do I place an order?
To place a Limit Buy
To place a Limit Sell
To Place a Market Buy/Sell
How do I view my orders?
What is a Stop Loss and how do I place one?
How do I use the Chart Tool?
How do I transfer to Fiat to withdraw money?
To place a Limit Sell

Verification

4

What is KYC?
Do I have to go through the KYC process to be able to withdraw money from the PIPezi Exchange?
How is my information handled through the KYC process?
How do I know if my PIPezi Exchange Account is verified?

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Managing Account
Individual Personal Details

Individual Personal Details

How do I update my personal details?
How do I change my Mobile/phone number?
How do I change my email address?
How do I reset my password?

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