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HELP CENTER

How can we help you?

Company Accounts

How do I set up a company on the PIPezi Exchange?
What documents do I need to set up a company?

Depositing And Withdrawing Fiat

Are there any fees associated with depositing or withdrawing AUD to my PIPezi Account?
Is there a daily limit for deposit and withdrawal of AUD?
Are there any fees associated with buying or selling cryptocurrency?
How do I deposit FIAT into my PIPezi Exchange Account?
How do I withdraw Fiat from my PIPezi Exchange Account?
Am I able to transfer my cryptocurrency to my own wallet outside of PIPezi?
Am I able to transfer cryptocurrency from my own wallet to the PIPezi Exchange?

Individual Personal Details

How do I update my personal details?
How do I change my Mobile/phone number?
How do I change my email address?
How do I reset my password?

Mobile App

How do I download the Mobile App?
How do I get started on the Mobile APP?

Security

Is my account secure?
How can I keep my account as secure as possible?
Can I have multiple PIPezi Exchange Accounts?
How do I deposit FIAT into my PIPezi Exchange Account?

Tax Time

How is Cryptocurrency taxed/how do I generate a tax report?

Trading

Is there a minimum trade amount?
How do I customise my Dashboard?
How do I view my balances?
How do I place an order?
To place a Limit Buy
To place a Limit Sell
To Place a Market Buy/Sell
How do I view my orders?
What is a Stop Loss and how do I place one?
How do I use the Chart Tool?
How do I transfer to Fiat to withdraw money?
To place a Limit Sell

Verification

What is KYC?
Do I have to go through the KYC process to be able to withdraw money from the PIPezi Exchange?
How is my information handled through the KYC process?
How do I know if my PIPezi Exchange Account is verified?

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Verification
Do I have to go through the KYC process to be able to withdraw money from the PIPezi Exchange?

Do I have to go through the KYC process to be able to withdraw money from the PIPezi Exchange?

Yes. In order to be approved to be able to withdraw money from the PIPezi Exchange, you have to have completed a verified KYC process.

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Updated on April 7, 2022

What is KYC?How is my information handled through the KYC process?

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Piptle Wealth Management Pty Ltd ta Pipezi.Exchange
Beenliegh Office:
8/94 George Street, Beenleigh, QLD 4207
Gold Coast Office:
Unit 6-7/215 Brisbane Road, Biggera Waters, QLD 4216
PIPezi (1800 747 394) | (07) 3106 3268 | ABN: 15 642 428 680
AUSTRAC Registered Digital Currency Exchange Provider Number: DCE100754286-001

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PIPezi acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation. We proudly recognize Elders past, present, and emerging as the Traditional Owners of the lands on which we work and live. We are committed to supporting Indigenous self-determination, and envision a future where all Australians embrace Aboriginal and Torres Strait Islander histories, cultures, and rights as a central part of our national identity.

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